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Shoppers are voicing their frustration after an update resulted in items being listed as the wrong size.

This online marketplace has updated its measurement guidelines for women's and children's clothes but did not contact all users about the change.

Online Platforms Response

Countless users and merchants are posting online claiming that product pages now present an altered size classification than originally posted due to the recalibration.

The platform stated the revised method more closely matches other platforms.

It has advised users to review their products and manually change the size where appropriate, resulting in member annoyance.

Sizing System Changes

Earlier, the sizing featured one number and one letter, such as S/8 or M/10.

The updated approach includes an alphabetical indicator and numerical range such as S/UK 8-10.

For certain items, the sizing has been recategorised - for example a size L was previously a 12 but currently displays as UK 16-18.

Shopper Experiences

One content creator, who makes TikTok content about plus-size fashion, stated the update "complicates both purchasing and selling".

"Few clothing companies classify XL as 20-22," the way the service now categorizes.

Stephanie Gallen, based in Glasgow, said garments she listed with size 14 tags were appearing on the platform as size 20–22.

"If anyone [who is] size 20-22 buys them they may become frustrated," she stated.

Required Changes

Another shopper, located in England, said she had been left angered due to the update requiring manual adjustment the sizing for "all her products".

"For me this is particularly frustrating, since I have chronic health issues and platform income has been essential for me since losing part of my income," she said.

Platform Context

The platform boasts over 100 million users, including 18 million in the UK.

It has become a favored option compared to resale services such as eBay and Depop.

This is not the initial instance where an unanticipated change within the service has received backlash: previously, the service retracted a modification concerning shipment methods following member complaints.